Printing date: 9/18/2018

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TransHelp Logo


People who are physically unable to board public transit vehicles due to functional mobility may be eligible for paratransit services.

Contact Information

The phone number for TransHelp is 905.791.1015. 

For additional information, visit the TransHelp website.

Hours of Service

The hours of service for TransHelp are Monday to Sunday, 6:00am – 1:00am.

Booking Office Hours

The booking office hours for TransHelp are as follows. 

Monday to Friday: 8:00am – 8:00pm

Saturday to Sunday: None

Advance Booking Requirement

Bookings can be made one week in advance of travel, up to a minimum of one business day in advance of travel.

Online Booking Information

Online booking is not available.

Cross-Boundary Travel

For information about cross-boundary travel to destinations outside of the TransHelp service area, phone 905.791.1015.

Wheeled Mobility Aids

Transhelp vehicles can accommodate wheeled mobility aids up to: 

  • 127 cm or 50 inches in length,
  • 76 cm or 30 inches in width, and
  • 362 kg or 800 lbs in weight (when occupied).