Paratransit Info: Toronto Wheel-Trans
If you have any issues regarding accessibility, please contact us through the Triplinx Feedback Form
- Barrie Specialized Transit
- Burlington Handi-Van
- Durham Region Transit (DRT) Specialized Services
- Chair-A-Van
- GRT MobilityPLUS
- Hamilton D.A.R.T.S.
- Milton access+
- Niagara Region Specialized Transit
- Oakville care-A-van
- Peel Transhelp (incl Mississauga and Brampton)
- St. Catharines Specialized Transit
- Toronto Wheel-Trans
- York Region Transit Mobility Plus
Eligibility
The TTC has established eligibility guidelines for use of its Wheel-Trans paratransit service, based upon the permanency of an individual's disability, as well as their level of physical functional mobility. All Wheel-Trans applicants, regardless of mobility status, are required to attend an in-person interview in order to determine eligibility. Please note that interviews are by appointment only.
Please call Wheel-Trans Customer Service at (416) 393-4111 between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday, to make arrangements for an interview or if you have any questions about the process for applying for Wheel-Trans. You can also email Customer Service at wtcs@ttc.ca.
Contact Information
The contact information for Wheel-Trans is as follows.
Phone: 416.393.4222
TTY Line: 416.393.4555
For additional information, the Wheel-Trans website.
Hours of Service
Wheel-Trans is available 24 hours per day.
Booking Office Hours
On-Line (Internet Trip Booking)
mywheel-trans.ttc.ca – 5 a.m. to 11 p.m.
Automated Touch-Tone Service (RideLine)
416-397-8000 – 5 a.m. to 11 p.m.
Reservations (speak to Reservationist)
416-393-4222
7 a.m. to 11 p.m. – For booking requests up to 7 days in advance
5:30 a.m. to 11 p.m. – For same day booking requests
5:30 a.m. to 11 p.m. – For confirmations or cancellations
Advance Booking Requirement
Bookings can be made up to 7 days in advance of travel, with limited availability for bookings made the same day as the day of travel.
Online Booking Information
Online booking is available for Wheel-Trans registered users only, through the Online Trip Booking section of the Wheel-Trans website. Non-registered users should phone 416.393.4222.
Cross-Boundary Travel
For information about cross-boundary travel outside of the Wheel-Trans service area, use the following contact information.
Phone: 416.393.4222
TTY Line: 416.393.4555
Wheeled Mobility Aids
Wheel-Trans vehicles can accommodate wheeled mobility aids up to:
- 127 cm or 50 inches in length,
- 76 cm or 30 inches in width, and
- 272 kg or 600 lbs in weight (when occupied).