https://www.triplinx.ca/
Printing date: 6/15/2019

If you have any issues regarding accessibility, please contact us through the Triplinx Feedback Form

Where can I find the UP Express Station?

Union Station: UP Express is conveniently located in the Skywalk at Union Station. You can reach the Skywalk by leaving the Great Hall and walking towards the CN Tower.

Toronto Pearson International Airport: UP Express is located in Terminal 1 at Toronto Pearson International Airport next to the Terminal Link Train. The Link provides transfers free of charge between Terminal 1 and Terminal 3. For more information on The Terminal Link click here.

Bloor and Weston Stations: UP Express platforms are located within Bloor and Weston GO Stations.

Where can I buy UP Express tickets?

The UP Express website is the best source for quick and easy delivery of UP Express tickets. For more information on UP Express fares click here.

I lost something while travelling. How do I get it back?

If you have lost an item, please visit the UP Express Lost & Found page or contact us at 1.844.GET.ON.UP and we will assist you.

Please note that UP Express does not assume responsibility for lost or stolen property.

Are there baggage restrictions?

UP Express welcomes guests to bring luggage on board meeting the following criteria similar to airline baggage standards:

  • Does not exceed 158cm in overall dimensions (length + height + depth)
  • May not exceed 23-32kg (50-70lbs)
  • Larger baggage items (sporting equipment, packaged bicycles, etc…) are to be placed in oversized baggage storage areas where space permits

UP Express cannot guarantee baggage guidelines are aligned with your airline. Please visit your airline for specific details regarding baggage restrictions.

Are bicycles permitted on UP Express?

Bicycles are permitted on UP Express but for safety reasons, they are only allowed on board when they are in boxes used for travelling or folded, so that they can fit in our large luggage rack.  Our Guest Services Representatives will be happy to show you where these need to be placed on board.    If you’re headed to Toronto Pearson International Airport, this is similar to their requirements when in the terminal.

Can I check into my flight at all UP Express stations?

Flight check-in kiosks are available for select airlines at UP Express Union Station.

Is there assigned seating on UP Express trains?

Purchase of UP Express tickets does not include an assigned seat. Seating is available on a first come first serve basis with trains departing every 15 minutes.

Are animals permitted on UP Express?

Each guest may bring a maximum of two dogs, cats, or other small animals on board free of charge. Dogs must be on a leash or in a carrier. Cats and other small animals must be in a pet carrier that allows room for the pet to stand or lie down with comfort.