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Printing date: 6/15/2019

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How To Ride

Boarding the Bus:

  • When you see the bus approaching, check the destination sign above the windshield to make sure it's the bus you want. Let the driver know you want to board the bus by standing close to the curb next to the bus stop sign. As the bus comes to a stop and the doors open, it will announce the route number, name and the final destination of the trip.
  • Stand behind the yellow line at the front of the bus, and do not block the rear doorways. Keep your bags and belongings on your lap so that seats are free for other riders. When standing, hold onto the poles, handrails on seats or overhead straps.

Exiting the Bus:

All GRT buses have automated stop announcements. Listen for your stop to be announced. When your stop is announced, signal that you want to get off the bus by pulling the yellow cord that runs along the windows or pressing the red "Stop" button along the centre aisle. The "Stop Requested" sign at the front of the bus will light up. Gather your things so you're ready to exit the bus when it stops.

When the bus stops, exit through the rear door of the bus whenever possible. GRT buses have two styles of rear doors, push bars and motion sensors.

  • Push bars: To open the push bar doors, wait for the green light above the doors to light up. Press against one of the vertical bars to open the door.
  • Motion sensor doors: These doors have a sticker with a picture of a hand. Wait for the green light above the doors to light up, then hold your hand in front of the sticker to open the doors.

  

Visit the How to Ride section of the Grand River Transit website to learn more about using Brampton Transit. 

Animals

Small animals that are kept inside a crate/enclosure are allowed on the bus. These animals are also allowed at various terminal locations if kept inside their enclosures.

Larger dogs or other animals that could pose a threat to GRT customers and are not a designated service animal are not allowed on any GRT bus.

Service animals that accompany passengers with disabilities, such as guide dogs, are welcome at all public areas of the Grand River Transit system.

If you have a service animal, please remember:

The animal must be under your care and control at all times.

Service animals must not pose a risk to other passengers or to GRT operators.

If it is not clear that the animal is a service animal, the GRT operator may ask you for a note from a regulated health professional stating that the animal is needed for reasons of a disability.

Bicycles

Bicycles should be carried in the exterior bike rack. If the bike rack is full, you can bring your bicycle on the bus outside of rush hour if there is enough space on the bus. Bicycles must not block the aisles. If the bus is full, you will not be permitted to board the bus and will have to wait for the next bus. If you are already on board when the bus fills up, you can remain on the bus until you reach your destination.

 Motorized bikes are not permitted on any GRT bike rack or bus.

Luggage and Strollers

Customers should know the dimensions of their stroller before attempting to board the bus. Strollers must be able to fit through the front doors and down the aisles in order to board the bus. For the safety of all customers, the aisles must not be blocked.

Customers with strollers are required to move to the rear of the bus, lock the wheels of the stroller and remain in firm control of it at all times. If possible, strollers are to be folded when standee conditions apply.

Hold on to the stroller at all times to avoid tipping. Position the stroller so passengers can walk freely down the aisle.

Lost and Found

Lost and found items can be found at either the Charles Street Terminal ticket booth on the second floor, or at the Ainslie Street Terminal ticket booth. Items may be picked up daily during business hours.If you have lost a wallet, medical prescription, laptop, bike, government or legal documentation, GRT customer service staff will help you find your belongings quickly. Call our customer service line at 519-585-7555; TTY 575-4608.

For all other lost items, such as cell phones, all bus passes, text books, hats, gloves and umbrellas, please go to the appropriate terminal to inquire. GRT is unable to stop the bus to locate these items.

Items left on a bus in Kitchener or Waterloo will be taken to Charles Street Terminal in Kitchener. Items left on a bus in Cambridge will be taken to Ainslie Street Terminal. Please go to the ticket booth at the terminal to inquire about your lost item.

If you lose an item on a bus that travels between KW and Cambridge, your item may be in the lost and found at either location.

Be prepared to show identification when picking up a lost item. You must be able to describe a lost item in detail. Items must be claimed by the owner. Lost items will not be given to third parties.

To find out more information, visit the Lost and Found section of the Grand River Transit Website.

Safety & Security

For your security, GRT buses include security cameras, emergency escape windows, manual door openers, fire extinguishers, and ceiling escape hatches.

The terminals include security cameras, designated safe-waiting areas, emergency evacuation plans, and security staff on-site.

 

Security Cameras

Mobile surveillance systems have been installed on most Grand River Transit (GRT) buses and MobilityPLUS vehicles. Vehicles added to transit fleet before 1994 are not equipped with the surveillance system.

The surveillance system uses several cameras on each vehicle. The camera located at the operator's station also retains an audio recording of activities in that area.

The surveillance system is used only to record activities, and GRT staff do not have the ability to view live images on monitors. Surveillance system recordings are deleted 72 hours after collection. However, recordings may be retrieved prior to deletion and retained for longer periods if access and use are required or allowed either under the policy or by law.

The Regional Municipality of Waterloo operates the bus transportation system under the Municipal Act and the surveillance system is used in support of the Region's mandate to provide this service. The operation of the system is guided by a policy approved by Regional Council. Under the policy, the use of the mobile system, which may collect the personal information of passengers and others in the recordings, are limited to deterring and investigating and resolving personal injury claims, and investigating and resolving employee discipline proceedings.

Questions about the operation of the system and the personal information that may be recorded by the equipment may be directed to the Assistant Director, Transit Services at 519-585-7597 extension 7277.

 

Emergency Call Boxes

Emergency call boxes have been installed at Ainslie Street Terminal, Cambridge Centre Station and The Boardwalk Station. In case of emergency, you can press the red button and you'll be connected with security staff, who will determine what assistance is needed. Security staff have access to video feeds of the area to see what is happening.

GRT is in the process of installing call boxes at Charles Street Terminal.

Please note the call box is for emergencies only, not service or general information. For general information, please contact customer service at 519-585-7555.



Request a Stop

If you are traveling alone in the evening, you can request an alternate stop location along your bus route. The operator will do their best to accommodate requests to exit the bus at a stop that is not a regular bus stop.