Printing date: 8/11/2022

If you have any issues regarding accessibility, please contact us through the Triplinx Feedback Form

Conventional Accessible Service

All Hamilton Street Railway (HSR) transit service uses accessible, low-floor buses. Accessible buses are equipped with low floors, extendable ramp/lift, kneeling feature at front doors, and reserved wheelchair/scooter areas. Riders must be able to safely maneuver their mobility device.


Support Persons 

Passengers requiring care when travelling are requested to travel with a support person. Under certain conditions, a support person is permitted to travel with a passenger requiring assistance, covered under the same fare. To apply for a Support Person Card/Ticket, please fill out an Application Form and follow included instructions.


Wheeled Mobility Aids

HSR buses provide 2 spaces for wheeled mobility aids on each bus on a first come, first served basis. Buses can accommodate wheeled mobility aids up to 122 centimetres (48 inches) in length, 76 centimetres (30 inches) in width, and 272 kilograms (600 pounds) in weight when occupied.


More Information

To learn about accessibility at HSR, visit the Accessibility section of the HSR website.

Paratransit Provider

The paratransit provider for HSR is the Disabled and Aged Regional Transportation System (D.A.R.T.S.). For additional information, visit the D.A.R.T.S. website.

EN: Contact D.A.R.T.S. at 905-529-1212 for more information.