Using our service
How To Ride
Boarding the Bus:
- Arrive at your bus stop approximately five minutes before the scheduled arrival time.
- While waiting for the bus stand back on the sidewalk or in a shelter – away from the curb.
- As the bus approaches make sure to stand where the Bus Operator can identify you – while still remaining a safe distance back from the curb.
- When the bus comes to a complete stop and opens its doors, step forward to board. Make sure you have your fare ready.
- Present your fare to the Bus Operator. You can use cash, PRESTO or a valid transfer. If you're using cash, make sure you have exact change!
- If you require a transfer ask for it after paying your fare.
- Walk as far back as you can and take a seat or find a place to stand and hold a rail.
- Enjoy your ride!
Exiting the Bus:
- Be aware of where you are and when your stop is coming up.
- As the bus pulls out from the stop right before yours, pull the bell cord above the windows or push one of the stop buttons located on the poles. These sound a bell, which tells the Bus Operator you want to get off the bus. (Don’t forget to pull the bell cord well enough in advance to give the Bus Operator plenty of time to stop.)
- When the bus comes to a complete stop you may proceed to the back doors to exit.
- Some doors will open automatically and others will open either by pushing or with a sensor. Read any messages on the door to make a proper exit.
- As you step off the bus, make sure all of your belongings have cleared the doors before they close.
Transferring Between Buses:
- You can transfer to multiple buses on a single fare.
- When you board the bus – and only after you pay your fare – ask the Bus Operator for a transfer (if you’ve paid with cash). With PRESTO, your transfer is automatically stored on the card. It recognizes your continuous travel and allows you a two hour transfer period from your first tap-on.
- Don’t lose your transfer. Your transfer ensures that you can board another bus without having to pay another fare.
- Note the expiry time. A transfer allows boarding privileges for a period of two hours from the time of issue.
- When you board another bus within the allotted time, present the transfer to the Bus Operator as you board the bus as you normally would.
- If the transfer is still valid and you need to board another bus, keep it to use again. If not, dispose of it in the garbage bag provided at the front of the bus. With PRESTO, your transfer is automatically stored on the card. When you tap on to the next bus, your transfer is recognized, and you can continue to travel.
Visit the Riding With Us section of the Brampton Transit website to learn more about using Brampton Transit.
Service animals, dogs on leashes, and small, non-exotic pets – when carried without danger or offense to other customers – are permitted provided they are leashed or caged at all times. Any rider who brings an animal onto the bus is responsible for the behaviour of that animal. Brampton Transit bus operators have the authority to refuse any animal they believe may be likely to cause harm, damage or discomfort to any person or property.
All buses, on all routes, are equipped with bike racks which can be used at all times. They can hold two bicycles and are available on a first-come, first-served basis. If the bike rack is full, please wait for the next available bus. Please note that you are responsible for loading and unloading your own bicycle.
Luggage and Strollers
Strollers and buggies may be transported on buses.
Large articles may be transported when there is space and they do not affect other customers. Over 95% of Brampton Transit buses feature low floors with an extendable ramp/lift kneeling feature at front doors, facilitating passengers rolling on large items. For the safety of all customers, the aisles must not be blocked. Please note that you are responsible for loading and unloading your own luggage.
Lost and Found
Please contact Brampton Transit at 905.874.2750 and press “2” for Lost and Found. You can also email Brampton Transit at email@example.com. Lost and Found is open Monday to Friday from 8:30 a.m. – 4:30 p.m. Please provide your name, daytime contact number and a detailed description of the lost item.
To find out more information, visit the lost and found section of the Brampton Transit Website.
Safety & Security
Brampton Transit buses, including Züm, are equipped with safety features to ensure passengers are safe and comfortable while riding with us.
All buses are equipped with security cameras (Electronic Security Video Surveillance – CCTV) to enhance safety and security.
All Züm station stops are equipped with security cameras.
Duress Event Stations
Duress Event Stations (DES) are communication buttons that individuals can press in an emergency. When the button is pressed, you are able to engage in two-way communication with the City of Brampton’s corporate security staff.
The Bramalea and Brampton Gateway Terminals are outfitted with DES, along with 9 Züm station stops along Queen Street at the following intersections:
Centre Street, Kennedy Road, Dixie Road, Airport Road and Highway 50.
Request a Stop
When travelling in the evening or when you have concerns about your safety, you may request to exit the bus anywhere on the route, as long as it’s operationally safe and feasible for the driver to stop. We ask that you let your driver know in advance where you’d like to get off.
Important Note: All Züm routes and the route 115 Airport Express are excluded from this program.